Shipping & Returns

Our Shipping Promise

We handle every Houseplant, Bonsai, and Terrarium bottle with the utmost care, ensuring it arrives at your doorstep ready to bring tranquillity to your space. Our shipping process is designed to be as reliable and straightforward as our product selection.

Order Processing

All orders are processed with intention within 1-2 business days of payment confirmation. You will receive a notification email once your order is on its way.

Shipping Methods & Timelines

We offer two curated shipping options to suit your needs:

1. Standard Shipping (Tracked & Recommended)
   Carrier: DHL or FedEx
   Cost: £12.95
   Delivery Time: 10-15 business days after dispatch.
   This is our preferred method for its security, speed, and careful handling—ideal for delicate items like Plant tables and Garden tools.
2. Free Shipping
   Carrier: EMS
   Condition: Available on all orders over £50.
   Delivery Time: 15-25 business days after dispatch.
   A cost-effective option for non-urgent deliveries to most global destinations (excludes some remote regions in Asia).

Please note: Delivery times are estimates and may vary slightly due to customs or seasonal factors. You will receive tracking information for your order.

Our Returns & Exchanges Philosophy

Just as each Artificial plant, Cushion, and Candle Holder is chosen for its harmony and quality, we approach every return with dedication to integrity and ease. We understand that sometimes a product may not perfectly align with your vision. Our process is designed to be transparent and respectful.

Key Policy Summary

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in their original packaging, and in resalable condition.
• Process: Initiate via email, ship back with authorisation, and await confirmation.
• Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
• Non-Returnable Items: See details below.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Please contact our customer care team at [email protected] with the subject line “Return/Exchange Request”.

Use the following template to ensure swift processing:

Step 2: Await Authorisation & Instructions

Our team will respond within 2 business days with a Return Merchandise Authorisation (RMA) number and detailed instructions for shipping your return to our hub in Bradford. Please do not send any items without this authorisation.

Step 3: Package & Ship Your Return

Securely pack the item(s) in their original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the parcel.

You are responsible for the return shipping costs unless the return is due to our error or a defective item.

Tip: We recommend using a trackable service (like DHL or FedEx) for your return shipment, mirroring the care of our own Standard Shipping.

Step 4: Inspection & Processing

Once received, our team will inspect the item(s) with the same care we use when packing a delicate Moss or Terrarium plant. Processing typically takes 3-5 business days after arrival.

Step 5: Refund or Exchange Completion

Upon approval, we will immediately process your request:

• Refunds: Issued to your original payment method.
• Exchanges: The replacement item will be dispatched via your chosen shipping method.

Refund Timelines & Methods

Your financial security is as important to us as the secure packaging of our Garden tools.

• Timeline: Once your return is approved, please allow 5-10 business days for the refund to appear in your original payment account. The exact timing depends on your financial institution.
• Method: Refunds are processed only back to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). We cannot issue refunds to an alternate account.

Shipping costs (both original and return) are non-refundable unless the return is due to our error.

Non-Returnable Items

To ensure the health, safety, and integrity of our curated collection, the following items cannot be returned or exchanged unless they arrive damaged or defective (in which case, contact us within 48 hours with photographic evidence):

• All Live Plants: This includes Houseplants, Bonsai, Terrarium plants, Moss, and all items listed under Species. Due to their perishable nature and specific care requirements, we cannot accept returns once they have left our care.
• Personalised or Used Items: Any product that has been personalised, used, assembled, or removed from its original, sealed packaging in a way that affects its resalable condition.

Please inspect all live plants immediately upon delivery.

Important Notes

• Sale items are eligible for return within the standard 15-day window for a refund to the original payment method.
• For exchanges, if the desired item is of a different value, a price adjustment (refund or additional charge) will be processed.
• This policy reflects our core values of Style Meets Simplicity and complies with applicable UK consumer laws.