Welcome to Plant Haven Home. Just as we nurture and protect every Houseplant, Bonsai, and delicate Terrarium bottle in our care, we are deeply committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit planthavenhome.com, in harmony with our core philosophy of Style Meets Simplicity.

1. Who We Are & Our Philosophy

Plant Haven Home is a curated online destination for individuals seeking to cultivate beauty, tranquillity, and style in their living spaces. We serve thoughtful customers across the globe (excluding some remote locations and parts of Asia) who value aesthetics, reliability, and a seamless experience—from selecting a Mini | under 20 cm desk companion to a statement Extra Large piece. This commitment to trust and simplicity extends unequivocally to how we handle your personal data.

2. Information We Collect

To process your order for Artificial plants, Garden tools, or a Home & Living bundle, and to enhance your experience, we may collect the following information:

  • Personal Identifiers: Name, billing and shipping address, email address, and telephone number.
  • Payment Information: Transaction details via our secure gateways (e.g., card type, last four digits). We do not store full credit/debit card numbers on our servers.
  • Order Details: Products purchased (e.g., Candle Holders, Plant misters), order value, and gift messages.
  • Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
  • Communication Records: Correspondence with our team at [email protected].

3. How We Use Your Information

We use your data with the same care we apply to packaging a Terrarium plant for its journey:

  • To process and fulfil your orders, arrange shipping (including tracking for Standard Shipping), and manage returns.
  • To communicate with you regarding your order, account, and customer service inquiries.
  • To process secure payments through trusted providers like PayPal, Visa, MasterCard, and JCB.
  • To improve our website, product range (from Species to Cushions), and overall customer experience.
  • To send, with your consent, marketing communications about new products, gifts, or offers that align with your interests.
  • To comply with legal obligations and prevent fraud.

4. Data Sharing & Disclosure

We treat your data as privately as a cherished indoor garden. We do not sell your personal information. We may share it only with trusted third parties essential for our service, under strict confidentiality:

  • Payment Processors: Secure third parties (e.g., PayPal, Stripe) to complete transactions.
  • Shipping Partners: Courier services to deliver your order from our base in Bradford.
  • Service Providers: IT, hosting, and analytics partners who assist in website operations.
  • Legal Compliance: If required by law, regulation, or legal process.

5. Data Storage & Security

Your data’s security is our priority, akin to protecting delicate Moss in transit. We implement robust technical and organisational measures:

  • Data is stored on secure servers, with access limited to authorised personnel.
  • We use industry-standard encryption (SSL) for data transmission.
  • Payment details are processed via PCI-DSS compliant gateways; we do not store full card data.
  • We retain personal data only as long as necessary for the purposes outlined or as required by law.

6. Your Rights & Choices

You have rights regarding your personal data, consistent with UK GDPR and other applicable privacy laws:

  • Access & Correction: You may request access to, or correction of, your personal data.
  • Erasure: You may request deletion of your data, subject to legal obligations.
  • Marketing Preferences: You can opt out of marketing emails at any time via the unsubscribe link.
  • Cookie Controls: Manage your cookie preferences through your browser settings (see below).
  • To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies—small digital markers—to help your browsing experience flourish, much like a Plant mister aids a houseplant. They allow us to remember your preferences, analyse site traffic, and personalise content.

  • Essential Cookies: Required for core functions like shopping cart and checkout.
  • Analytical/Performance Cookies: Help us improve website performance and understand how customers navigate our menus (e.g., from Gifts to Species).
  • You can control cookie settings via your browser. Disabling some cookies may affect site functionality.

8. International Transfers

As we ship products worldwide, your data may be processed outside the UK/EEA. We ensure such transfers are protected by appropriate safeguards (e.g., Standard Contractual Clauses) to maintain an equivalent level of data protection.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted here, with the “Last Updated” date revised accordingly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our dedicated team. We are here to help, with the same care we extend to selecting every Bonsai and Artificial plant.

Email: [email protected]
Postal Address: Plant Haven Home, 18 Wilton St, Bradford, GB BD1G 2DP

With green regards,
The Team at Plant Haven Home